Policies

Privacy policy

At MADAR, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

 

1. Information We Collect

When you visit our store, we may collect the following information:

  • Personal information such as your name, email address, phone number, and shipping address
  • Payment details when you place an order
  • Device information such as IP address, browser type, and cookies
  • Order history and purchase behavior

 

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Communicate with you regarding your purchases
  • Improve our website and services
  • Send updates, promotions, or marketing emails (if you agree)

 

3. Sharing Your Information

We do not sell or rent your personal data to third parties.

Your information may be shared only with trusted partners such as:

  • Payment processors
  • Shipping companies
  • Website hosting services

These partners only receive the information necessary to perform their services.

 

4. Data Protection

We take reasonable precautions and follow industry best practices to protect your personal information from misuse, loss, or unauthorized access.

 

5. Cookies

Our website may use cookies to improve your browsing experience, analyze website traffic, and remember your preferences.

You can disable cookies through your browser settings.

 

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of incorrect information
  • Request deletion of your personal data

 

7. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page.

 

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email:

PHONE:

Return & exchange policy

At MADAR, we want you to love what you wear. If you are not completely satisfied with your purchase, we offer a simple
return and exchange policy.

 

1. Return Eligibility

Items can be returned or exchanged within 14 days of receiving your order, provided that:

  • The item is unused and unworn
  • The item is in its original condition and packaging
  • All tags are still attached

 

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale
  • Underwear or personal items (for hygiene reasons)
  • Items that show signs of use, washing, or damage

 

3. Exchange Policy

You may exchange items for:

  • A different size
  • A different color
  • Another product of equal value

If the new item is higher in price, the difference must be paid.

 

4. Return Process

To initiate a return or exchange:

  1. Contact our support team within 14 days of receiving your order.
  2. Provide your order number and reason for return.
  3. Our team will guide you through the return process.

 

5. Shipping Fees

  • Return shipping fees may apply unless the item received was defective or incorrect.
  • Original shipping fees are non-refundable.

 

6. Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

Approved refunds will be processed within 5–10 business days via the original payment method.

 

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we will arrange a replacement or refund.

 

8. Contact Us

For any return or exchange requests, please contact:

Email:

PHONE: